We make every effort to ship all orders next business day. If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only (business days are Monday to Friday, excluding NSW public holidays).
Raw Beauty is not responsible for shipping delays. Please contact Australia Post for delivery information.
Raw Beauty ship via Australia Post. All orders under $60 incur a flat postage fee Australia wide of $7.95.
Shipping on orders over $60 is free within Australia only. Free shipping includes road shipping only.
Should you require your order urgently, we offer Express Post for an added fee. Please email us on firstname.lastname@example.org to organise this.
If you are ordering as a gift please email email@example.com and we can gift wrap your purchase.
Damaged in transit
All care is taken when packing your order to ensure your items are safe when leaving our warehouse. Once your package has left our warehouse, Raw Beauty is not responsible for damages incurred. Please contact Australia Post for more information.
Signature required on delivery
Due to the delicate nature of Raw Beauty products, we require signature on receipt of all deliveries. We do not leave parcels at the door if no one is home even on request on check out. Items not signed for require to be picked up at your nearest post office within the timeframe stipulated by Australia Post. Raw beauty is not responsible for Australia Post delivering to the incorrect address or for Collection Centres signing parcels over to the incorrect recipient.
Returns and exchanges
Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong selection or have an unwanted gift. We are unable to resell your returned products in order to ensure product integrity.
You may choose to receive a refund, exchange or credit where the product is faulty, wrongly described, different from a sample shown to you or does not do what it is supposed to do. Raw Beauty products must be returned as soon as possible, accompanied by the original purchase receipt.
Security & Privacy
Raw Beauty is committed to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information.
The information we collect
We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:
- Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
- Information derived from communications between us and you.
The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.
How we use your information
We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:
- To establish and maintain your relationship as a customer of Raw Beauty.
- To provide the products and services you have requested from Raw Beauty.
- To administer and manage those products and services.
- To answer your inquiry.
- For direct marketing by email, specials on products or services you have shown interest in.
If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Raw Beauty which you would not like to receive, please contact us and we will remove your name from our mailing list.
Access to your personal information
In most cases, you can gain access to the personal information that Raw Beauty holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.
Raw Beauty will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.